The “TOPS” program is a 1-day class instructed by Quality Service Contractors
(QSC) Business Coach, Lawrence Snow.“TOPS” is a training session designed for service
providers to help them understand and develop specific activities and “attitudes” that will
improve their level of professionalism before, during, and after their time spent with your customers.
DATE: November 12 (Monday) and November 13 (Tuesday)
Class is offered two consecutive days to allow you to send ½ your techs one day and the other ½ the next day.