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Quality Service Contractor Front Line Service Training

October 22 // 8:00 am - October 23 // 5:00 pm

Front Line Service Training Presented by QSC and PHCC of Orange, Riverside, & San Bernardino Counties

About this Class

This all-new program will help you build a team of star technicians with the knowledge, skills, and desire to create exceptional customer experiences, sell more, drive repeat business and create results.

Who Should Attend

Plumbing and HVAC service technicians

Overview

This two-day class will teach plumbing and HVAC service technicians the mindset, concepts, and techniques they need to succeed.  The program is centered around QSC’s Service Delivery System.
This is a highly interactive program with exercises, examples, and role-playing to help technicians hone their skills.  Class includes breakfast and lunch both days.

Key Topics

  • What is Success?
  • Mindset and Attitude
  • Brand and Value
  • Customer Experience
  • Customer Loyalty
  • Understanding Customer Needs
  • Overcoming Sales Objections
  • Being Persuasive
  • Upselling

QSC’s Service Delivery System

  • Establish the First Impression
    • Start your Day
    • Arrive and greet the customer
  • Diagnose the Situation
    • Interview customer
    • Inspect site
    • Present menu of solutions
    • Obtain customer approval
  • Complete the Work
    • Prepare work environment
    • Carry out job
    • Cleanup work environment
  • Finalize the Experience
    • Present invoice and depart

 Fees

QSC Members: $649               PHCC Members: $749         Non-Members: $899

Instructor Beth Dobkin, QSC Business Coach, and Instructor

  

 

Details

Start:
October 22 // 8:00 am
End:
October 23 // 5:00 pm
Website:
https://conta.cc/2oJYMPx

Organizers

Monica Roach
Dawn Dalton

Venue

PHCC-ORSB Office
1158 N. Gilbert St.
Anaheim, Ca 92801
+ Google Map
Phone:
714-896-0153
Website:
www.phcc.com